Our vision is to become the most successful privately-owned channel services business the UK.
Why not join us on this exciting journey?
Join our team
Customer Success Manager
Customer Success at Glu is a close-knit international team driven by best-in-class post-sales consultancy and adoption specialists delivered on behalf of the Partners and Vendors we work with in the Channel.
Role and Responsibilities
As a CSM, you will report to the Glu-CX Managing Director and be responsible for driving the adoption of Software and Services to meet the Customers Business Objectives.
You will identify growth opportunities whilst demonstrating the value and benefit of these results to the Partners you work with.
You will also look for opportunities to expand Glu’s foothold into those Partners by positioning the other services we can provide (full training to be given).
Key to the success will be the cross-functional relationships that you will develop and maintain within our Partners and various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the relevant architecture to the Partners you engage with and in turn their customers.
Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Glu colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to the execution of Glu’s overall vision and strategy.
Responsibilities:
– Own the complete customer lifecycle of onboarding, adoption, expansion, and renewal on behalf of our Partners including monthly reviews and reporting.
– Ensure delivery, onboarding and adoption of products and services, conduct ongoing operational reviews.
– Understand customer’s objectives and how they translate to outcomes.
– Travel to priority Partners to strengthen relationships, conduct gap analysis, report on usage, and lead value driven discussions.
– Engage with our Partners to advice on best practices. Drive revenue growth through adoption and upsell/cross-sell to position more consultancy offerings from Glu.
– Strive to continually drive faster “time to value” and improve overall experience for our Partners and ensure we are selling our Customer Experience consultancy.
– Ensure that minimum 20 days of billable consultancy are delivered every month.
If you think you are a fit, we’d love to hear from you.